As a data-driven marketing company, we believe that leveraging customer data to improve the results of any marketing initiative is at its core, essential to the success of both SHC Direct and our clients. Believing is one thing, but practicing it with our clients clearly demonstrates our commitment to insuring that this belief system is integrated within the core framework of our business.

Annually SHC Direct conducts a one question customer satisfaction survey that gets to the heart of how our clients feel about us as a company, and the value we bring to our relationship with them. What is this one question that we feel provides us with the appropriate level of customer feedback?

This one question helps us ascertain our Net Promoter Score, which tallies the difference between our 'promoters' and our 'detractors'. If we are providing a service that is valued by our clients, our score should be healthy. If not, not only will our clients not refer us, but they will find a service provider whom they feel will add more value to their business.

Due to the hard work of all our associates, SHC Direct scored over a 50, which is at the high end of the range as compared to the most successful companies worldwide that use this measurement to track their customers' satisfaction with their organizations. We are very proud of this accomplishment, but are striving to increase our score each year as the 'satisfaction bar' is continually raised.

Thankfully our clients feel strongly about the value we provide and have provided us with the following positive testimonials in recognition of our efforts, but more importantly the results we help generate for them. Here is what some of clients have to say.