Jeffrey founded SHC Direct and leads its management team. Jeffrey has over 20 years of marketing, sales, sales management and client services/operations experience in the incentive marketing and loyalty marketing fields. Prior to founding SHC Direct, he held the position of Executive Vice President of Marketing and Client Services for S&H Citadel, Inc., Chicago. Prior to that, he was Executive Vice President of Sales and Marketing for S&H Citadel where he was responsible for all marketing and sales functions. Jeffrey has been an active member of TEC (The Executive Committee) since 1998.

David oversees day-to-day operations at SHC Direct. David joined the SHC Direct team in October of 2002. Prior to joining SHC Direct, David was the Founder and Chief Executive Officer of American Trading Services, managing the firm's operations in New York City and Israel. He was previously Vice President for Client and Participant Services for S&H Citadel, Inc., a leading incentive marketing company. Prior to that role, David was Vice President/Controller; Manager, Financial Planning & Control; and, Manager, Awards Services. David received his Master's degree in Business Administration from New York University, where he received honors as a Stern Scholar.

Doug brings over 20 years of information technology, operations and strategic planning experience to the SHC Direct team. He previously served as SHC Direct's CIO before focusing solely on client program strategy. Additionally he is working with SHC Direct's clients and partners to launch SHC Direct's expansion into Mexico. Doug's experience in loyalty and incentive marketing centers on Retail, Financial Service, Pharmaceutical and Travel & Hospitality. Prior to joining SHC Direct in 1998, he was CIO of S&H Citadel, Inc., an incentive marketing company. Before his tenure at S&H Citadel, Doug held various information technology and operations management positions at Carlson Marketing Group. Doug is a featured speaker at many conferences addressing the retail, pharmaceutical and credit card industries. Doug is a graduate of the University of Dayton with a degree in Systems Analysis.

Brian heads up the team that manages all operational deliverables for our client's programs. His goal is to insure that our client's programs are executed flawlessly in all respects. Simply put, great program design and strategy needs to be combined with quality execution in order to deliver excellent program results. Brian's mission is to make sure this happens, day-in and day-out for all SHC Direct clients. Prior to joining SHC Direct, he was the Senior Director of Operations for Carlson Marketing Group overseeing all marketing deliverables for channel, employee and consumer programs. Brian holds an Undergraduate degree in advertising from Michigan State University and completed his MBA at Benedictine University.

Rebecca joined SHC Direct from Sears where she served as Director of Analytics for the Customer Relationship Marketing group. Rebecca brings over 15 years of experience in database marketing and analytics to SHC Direct. Rebecca holds a Bachelor and Master's degree in Applied Probability and Statistics from Northern Illinois University.

Mark joined SHC Direct from V Technology Group, where he served as President and chief architect for mission critical systems. Prior to joining VTG, he was involved in consulting and software product development in the private sector and Bell Laboratories. His experience in information technology, management and business development spans nearly 30 years. Mark holds Undergraduate and Graduate degrees in Electrical Engineering and Computer Science from the University of Illinois.

John joined SHC Direct from Creditek, a finance and accounting business process outsourcing provider to Fortune 1000 companies, where he served as Vice President of Business Development. Prior to joining Creditek in 1999, he served as Regional Vice President of sales for Carlson Marketing Group. John has nearly 30 years of sales experience, with nearly half of that time spent developing client solutions in the loyalty marketing sector. John holds Undergraduate and Graduate degrees in English Literature from the University of Wisconsin.

Karyn, who leads an account team responsible for managing data-driven consumer loyalty programs for leading retailers, joined SHC Direct in 2005 from Deluxe Corporation where she served as a National Accounts Manager, responsible for developing, implementing and managing branded and private label marketing programs for top software clients. Prior to working with the National Accounts group, she was a District Sales Manager in Deluxe's Business Systems division, managing sales representatives in the eastern half of the country. Karyn holds a B.S. degree in Marketing from Indiana University.

Todd manages consumer loyalty and channel incentive programs across multiple industries for SHC Direct, having joined us after nearly 10 years with Carlson Marketing Group. His main areas of focus are to ensure his client's objectives are at the forefront of the solutions we implement, while also utilizing program data to develop meaningful and actionable strategies for continuous demonstrable improvement in results. Todd holds an Undergraduate degree in Marketing from the Carlson School of Management at the University of Minnesota.

Michael has been with SHC Direct since 2002 in various roles including partnership marketing, business development, and client services. Mike has over 19 years of experience in sales and marketing, strategy and operations in both business-to-business and business-to-consumer enterprises. Prior to joining SHC Direct, Mike was a principle with two entrepreneurial start-up companies focused on web-based commerce. Mike received his undergraduate degree from St. Norbert College and his MBA from Lewis University.

Candis manages on behalf of SHC Direct consumer loyalty and strategic customer activation & retention programs for leading retailers and financial institutions. Candis, who has 20 years of Direct/Loyalty Marketing experience, started with SHC Direct in 1997 and has held numerous marketing, partnership marketing, operations and sales management positions for the organization. Prior to joining us, Candis was the marketing manager for a leading consumer financial and health list marketing company and helped launch a consumer loyalty program for a leading Midwest grocery chain. Candis holds a B.A. from Saint Ambrose University located in Davenport, Iowa.

Dave brings over 15 years of fulfillment logistics and customer service experience to the SHC Direct team. His focus for the past nine years has been developing and growth-scaling operations for burgeoning organizations within the e-commerce industry. During his tenure at Netflix, where he built out the company's Midwest operations, Dave's drive to discover new efficiencies and best practices resulted in a few of his initiatives becoming company-mandated procedure. One of these was the fulfillment process of how Netflix matched a subscriber's movie preferences with the advertisement they would receive on the mailed envelope. Dave holds a B.A. from DePaul University, and is currently working towards obtaining PMP certification from the Project Management Institute.

Laura manages SHC Direct's ongoing efforts to define, implement and maintain company-wide quality standards. Prior to joining SHC Direct in 2000, she worked as an independent training and project management consultant, obtained Microsoft Office certification, and spent 12 years with S&H Citadel, Inc., starting out in travel and working her way into a management position in the I.T. networking, training and help desk support areas.

Loren brings over 15 years experience as a creative lead focusing on one-to-one marketing, branding and web development to the SHC Direct team. His primary focus has been on acquisition and retention for both consumer and business-to-business channels for some of the largest retail and financial brands. At SHC Direct, Loren heads up the creative development and execution for all communications—both print and interactive. Prior to joining SHC Direct, Loren was one of the founding partners of Chicago-based, Tenthirty Advertising. He led the creative efforts on marquee accounts such as Visa USA, Visa International, First National Bank of Omaha, American Family Insurance, Bank of America, MB Financial Bank and others. Loren graduated from the University of Illinois at Chicago with a B.A. in Graphic Design.

Sharon joined SHC Direct in 1998, she has over 18 years of catalog, marketing and buying experience. Prior to joining SHC Direct, Sharon served as a Senior buyer at S&H Citadel, Inc., an incentive marketing company. Sharon gained much of her knowledge in cataloging and purchasing through Spiegel where she started as an inventory control buyer and worked her way up to become an Associate buyer. She has experience in a variety of fields ranging from electronics, telecommunications to house wares and jewelry. Sharon is a graduate of Newcomb College/Tulane University, home of the Green Wave.