Jeffrey founded SHC Direct and leads its management team. Jeffrey has over 20 years of marketing, sales, sales management and client services/operations experience in the incentive marketing and loyalty marketing fields. Prior to founding SHC Direct, he held the position of Executive Vice President of Marketing and Client Services for S&H Citadel, Inc., Chicago. Prior to that, he was Executive Vice President of Sales and Marketing for S&H Citadel where he was responsible for all marketing and sales functions. Jeffrey has been an active member of TEC (The Executive Committee) since 1998.

Brian heads up the team that manages all operational deliverables for our client's programs. His goal is to insure that our client's programs are executed flawlessly in all respects. Simply put, great program design and strategy needs to be combined with quality execution in order to deliver excellent program results. Brian's mission is to make sure this happens, day-in and day-out for all SHC Direct clients. Prior to joining SHC Direct, he was the Senior Director of Operations for Carlson Marketing Group overseeing all marketing deliverables for channel, employee and consumer programs. Brian holds an Undergraduate degree in advertising from Michigan State University and completed his MBA at Benedictine University.

Rebecca joined SHC Direct from Sears where she served as Director of Analytics for the Customer Relationship Marketing group. Rebecca brings over 15 years of experience in database marketing and analytics to SHC Direct. Rebecca holds a Bachelor and Master's degree in Applied Probability and Statistics from Northern Illinois University.

Mark joined SHC Direct from V Technology Group, where he served as President and chief architect for mission critical systems. Prior to joining VTG, he was involved in consulting and software product development in the private sector and Bell Laboratories. His experience in information technology, management and business development spans nearly 30 years. Mark holds Undergraduate and Graduate degrees in Electrical Engineering and Computer Science from the University of Illinois.

John joined SHC Direct from Creditek, a finance and accounting business process outsourcing provider to Fortune 1000 companies, where he served as Vice President of Business Development. Prior to joining Creditek in 1999, he served as Regional Vice President of sales for Carlson Marketing Group. John has nearly 30 years of sales experience, with nearly half of that time spent developing client solutions in the loyalty marketing sector. John holds Undergraduate and Graduate degrees in English Literature from the University of Wisconsin.

Since joining the SHC Direct team in January 2008, Dave has contributed in a variety of roles and responsibilities. As Director of Operations, Dave led the customer service group (including contact center, fulfillment, and escalation support), as well as the IT infrastructure and QA teams. One of his prized duties continues to be championing the internal SHC Associate Engagement initiative – the success of which groomed Dave for his current role as Chief People Officer. By focusing on cultural priorities and communication needs, Dave has naturally fit into this new position at SHC. Prior tenures at Netflix and HR Solutions burnished Dave’s credentials in the Human Resources domain, as he was regularly heading new employee requisition and onboarding processes, administering benefits, implementing creative incentives, drafting employee engagement surveys and follow-up action items, and, most importantly, empowering people to work to their strengths. Dave holds a B.A. from DePauw University and an advanced degree in the School of Life.