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In a company where everything revolves around data, Information Technology is key.
As a result, we maintain a team of gifted IT professionals who are responsible and accountable for the technology, infrastructure, data-supporting loyalty programs and database-driven marketing for SHC Direct and our clients.
The primary role of the IT group is to produce state-of-the-art applications that drive everything we do. Our team members have years of experience on multiple platforms, spanning skills including:
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System Infrastructure Development |
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Database Development & Administration |
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Business Intelligence Programming |
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Operations |
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Quality Assurance |
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Project Management |
Services — Everybody's Best Friend
This team represents a comprehensive IT resource that works with each of our departments including Relationship Management, Customer Service, Creative , and Analytics and oversees your project from conception through production. As an external resource to you, our team delivers immediate support and access for all your data needs, even partnering with your IT department to ensure seamless data transfer, testing, deployment, and security.
An important difference between SHC Direct and other companies is that everything is under one roof. Instead of thousands of miles away, IT expertise is just down the hall—and they're very particular about how things are done. An IT team specially assigned to you treats your company's data like a protective mother. They decide how your data is treated, where it goes, who it's allowed to hang out with—all managed with a strict attention to detail that is reflected in the overall performance and accuracy of each client system.
Metrics — A Little Self Reflection is a Healthy Thing
When it comes to IT, our measure of success for your program isn't the absence of technical issues or a subjective "good job." We employ a clear, thorough metrics system to gauge our performance that includes:
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Accuracy — Understanding the critical role of accuracy for consumer satisfaction in areas such as Data Analysis and Strategy, we employ numerous techniques to assure integrity of our clients' data. Our multi-faceted Data Integrity program is designed to ensure that your data is right. |
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Scalability — Successful businesses and their loyalty programs grow. Consequently, our systems are designed to scale readily in both space and performance dimensions in direct correlation to our client's needs. |
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Security — In recognition of the sensitivity of our clients' data, SHC Direct is PCI Certified at Level 1 and undergoes periodic audits of its security systems and processes. |
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Fault Tolerance — We understand that when things are down our clients need to continue operating. SHC Direct's data centers are located in secure locations and configured for reliability and fault tolerance, including redundant servers, fault-tolerant networking infrastructure, redundant power and redundant peered network connectivity. |
Leadership — Where the Buck Stops
Mark Horbal, VP Information Technology heads the IT group. With a significant portfolio of mission-critical technology management, Mark's role is divided between the IT oversight of client programs and strategic planning for the enterprise.
In Mark's words:
"Our strategic focus is on creating the vision of the enterprise and identifying technology opportunities which align this vision with those of our clients. This is a two-pronged process—to do this, we must not only make sure that our technology platforms of today are aligned with what our clients need today, but we must also look over the horizon for the opportunities and technologies that they will need tomorrow."
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